Triple Arcade – Terms & Conditions for Photo Booth Kiosk

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Welcome to Triple Arcade. These Terms and Conditions govern the purchase, installation, and use of Triple Arcade’s Photo Booth Kiosks (“Product”) and the related services provided by the company (“Triple Arcade”, “we”, “our”, or “us”).
By purchasing or using a Triple Arcade Photo Booth Kiosk, you (“Client”, “you”, or “your”) agree to the following terms:

1. Operational Hours

Our customer support operates between 11:00 AM and 7:00 PM, Monday to Saturday (excluding national holidays).
Support queries received outside operational hours will be addressed on the next working day.

2. Support Communication

Before calling, clients must first send a WhatsApp message in the designated support group, clearly mentioning the issue or assistance required.
Phone calls will only be attended to after the issue is logged through WhatsApp.

3. Machine Movement and Warranty

The machine warranty becomes void if the kiosk is moved from its original installation site without prior written approval from Triple Arcade.
Warranty covers the kiosk structure, camera, and DSLR for 1 year under normal operating conditions.

4. Software Updates and Stickers

Software updates are released at the company’s discretion.
Client-specific updates are not entertained.
Digital sticker or frame updates may be included in new software packages, but Triple Arcade is not obligated to provide them regularly and to all customers uniformly.

5. Logistics and Delivery

All shipments are handled through third-party logistics (TPL) partners. Delivery times depend on the logistics provider and subject to force majeure.
Insurance coverage is optional and chargeable for logistics.
Dispatch is initiated only after the client confirms the estimated delivery time.
Triple Arcade is not responsible for damage caused during transport if the client arranges their own logistics.

6. Response and Technician Visits

The company's average response time (TAT) is 24–48 hours.
Technician visits depend on availability and are assigned 24-48 hours in advance.
Issue resolution may take 2–4 working days.
If an issue cannot be resolved on-site, Triple Arcade will provide an updated repair timeline.
Technicians are third-party vendors, and the company is not liable for their conduct once the issue has been resolved and the support ticket closed.

7. Returns and Exchanges

All sales are final. Triple Arcade maintains a strict no-return and no-exchange policy.

8. Hardware and Consumables

Printers and printer components are covered only under the manufacturer’s warranty.
Photo paper is not covered under warranty and can be purchased on demand.
Triple Arcade does not monitor paper consumption or provide alerts for paper exhaustion.
Physical damage, wear and tear, or logistics-related damages are not covered under warranty.

9. Electrical Conditions and Internal Wiring

The machine must operate on a stable and continuous power supply.
Any malfunction caused by irregular power voids the warranty, and repairs will be on actuals.
Internal wiring should not be altered during the warranty period without written approval.
Triple Arcade provides one set of keys per kiosk and is not liable for lost or misplaced keys.
If the main power supply is non-standard or damaged, the company is not responsible, and warranty will be void.

10. Installation and Customer Conduct

Installation and setup should be completed within 3–5 days of receiving the machine.
Support services may be suspended or terminated if the customer engages in inappropriate or disrespectful behavior toward company representatives.

11. Branding and Customization

Branding or customization is provided at additional cost and within the scope agreed upon before purchase.
Further changes requested after dispatch will not be accommodated.

12. Service Contracts

Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) are optional paid services.
Charges are determined based on company policy and the specific machine type.

13. Payments and Transactions

All payments are processed under Razorpay’s terms and conditions.
Triple Arcade is not responsible for any payment-related disputes or failures occurring through Razorpay or the client’s financial institution.

14. Warranty Exclusions

Warranty does not cover issues arising from:

• Force majeure events

• Vandalism or misuse

• Unauthorized repair attempts

• Mishandling during relocation

15. Communication Protocol

Clients will receive responses only from their assigned Single Point of Contact (SPOC) during operational hours.
Other company personnel are not obligated to handle requests or exceptions.

16. Limitation of Liability

Triple Arcade shall not be liable for any indirect, incidental, or consequential damages resulting from the manhandling or inability to use the kiosk as per specified guidelines communicated by the company before purchase of machine.

17. Acceptance of Terms

By purchasing, installing, or using a Triple Arcade Photo Booth Kiosk, you confirm that you have read, understood, and agreed to these Terms and Conditions. For any questions or clarifications, please contact your assigned SPOC.

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All disputes are subject to the jurisdiction of Gurgaon, Haryana (India).

 

Triple Arcade may at any time update the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on triplearcade.in. You should regularly review the Terms & Conditions on triplearcade.in